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Event Reporting and U-Abort Capabilities
Issue 7 May 1998
3-49
Queued Event Report
The Queued Event Report is sent as follows:
■ When a switch-classified call is delivered to a hunt group or ACD split and
the call queues
■ When a call is delivered or redirected to a hunt group or ACD split and the
call queues
It is possible to have multiple Queued Event Reports for a call. For example, the
call vectoring feature may queue a call in up to three ACD splits at any one time.
In addition, the event is sent if the call queues to the same split with a different
priority. This event report is
not
sent when a call queues to an announcement,
vector announcement, or Trunk Group. It is also not sent when a call queues,
again, to the same ACD split at the same priority.
Queued Event Report Items
The following is a list of items provided with this report:
called party number (DNIS)
For incoming calls over PRI facilities, the destination number as in the SETUP
message
For incoming calls over PRI facilities to a VDN that does lookahead interflow on
calls, if the lookahead interflow attempt fails, the called number provided is the
principal extension of the dialed number.
For incoming calls over non-PRI facilities, the called number is the principal
extension [may be a group (TEG, PCOL, hunt group, VDN) extension
15
].
call_id
This ECS-assigned call identifier is used to associate event reports to calls and
identify a call the adjunct wants to control. The call identifier is unique within the
ECS.
calls in queue
This is the call position in the queue in the hunt group or ACD split. This number
includes the current call and excludes all direct-agent calls in the queue.
15. If the ECS is administered to modify the DNIS digits, then the modified DNIS is passed.