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CHAPTER 6. MANAGING USERS AND STATIONS 6-41
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Managing users _______________________________________
For an overview of user properties, see “Adding a user in the User dialog box” on
page 6-8. Detailed procedures for setting these properties are described in the
sections starting on page 6-9. This section describes other user management tasks.
Recording the new user’s voice title and greeting
After you create a new user, do the following:
n Record the user’s voice title. The voice title is used in many
call-screening features, for example, when an auto attendant transfers a
call. The voice title is a recording of the user’s name that Strata CS fits
into its own prompts. It must not be a long recording or greeting.
n You can record the user’s voice title when you create the user at a
telephone extension or using the Administrator (on the Recording tab of
the User dialog box). A user can rerecord a voice title later using the
Client. For more information, see “Using the audio controls” on
page 2-10.
n Record the user’s voice mail greeting. This greeting is the message
callers hear when they reach the user’s voice mail. You or the user must use the
Client to record the user’s voice mail greeting.
Helping new users get started
To get new users up and running quickly on the system, give them copies of the
Strata CS Quick Reference Guide and the Strata CS Quick Reference Guide.
When you add a new user, a “Welcome to Strata CS” voice message is copied
automatically to the user’s voice mailbox. This message helps the new user get
started by explaining how to record a voice title and create a custom voice mail
greeting using the telephone commands.
The information that new users must know includes:
n Their extensions and passwords.
n Their Direct Inward Dial numbers, if any.
n A list of your office's dialing services and access codes, along with
instructions about when to use each one.
n A list of special access codes, such as the codes for the Strata CS
dial-by-name directory and emergency services.
n The path they must use to install Strata CS client applications, such as the
Strata CS Client and the TAPI Service Provider. The default path is
<Servername>\NetSetup\Setup.exe
.