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6-4 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
About users and roles__________________________________
Unlike a traditional PBX, Strata CS manages phone traffic by user rather than by
device. Adding a user allows that person to make and receive calls through the
Strata CS system. Roles are collections of permissions that you assign to users.
You can add a user to an existing role and grant them the same permissions as
every member who also has that role, and you can create new roles.
Users
Users in Strata CS are of the following types:
n User. A person using a telephone in your office.
n ACD workgroup. This special type of user sends callers to one or more
automatic call distribution groups. To create an ACD workgroup, select
ACD workgroup under Type. For more about setting up ACD
workgroups, see the Strata CS Call Center Administrator Guide.
n IP Gateway. This special type of user represents a user on a remote
Strata CS Server that is linked to your Server by an IP Gateway
connection over the Internet or other IP network. With IP Gateway users,
the users on both Servers appear to be local, effectively creating a single
large Strata CS site. To create an IP Gateway user, select
IP Gateway
under Type. For more information, see “Connecting two Servers using IP
Gateways” on page 13-7.
The Admin and Operator users
Strata CS comes with two default Users already defined, Admin and Operator.
n Admin user. Allowed to run the Administrator and Device Monitor
program and to perform all administrative functions. You cannot delete or
rename the Admin user, nor can you remove the Admin user’s
administrative permissions.
n Operator. The user to whom all calls go to by default if they cannot be
handled in any other way. For example, if a caller presses
0, or a user’s
mailbox cannot be found, the call is sent to the extension assigned to the
Operator. You cannot delete or rename the Operator, but you can remove
the Operator user’s Operator permissions.
You can assign Administrator and Operator permissions to other users (see “The
Permissions tab” on page 6-37).
Configuring a system without an Operator
If you choose not to have a person act as an Operator in your system, the Operator
extension still receives calls whenever callers press
0 from within the system.