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CHAPTER 5. MANAGING TRUNKS AND SPANS 5-5
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Similarly, specifying a trunk as exclusively outbound does not prevent inbound
calls if you have given the line’s telephone number to outside parties or included
the trunk in your inbound hunt group. If calls arrive on a trunk designated for
exclusive outbound use, Strata CS plays a message indicating that the caller
dialed a wrong number and then hangs up.
Note:
The message played under these circumstances is the system prompt
“Wrong Number.” You can rerecord it to have the message give the caller the
correct number to reach your company. See Chapter 12 for more information about
recording system prompts.
Routing inbound calls on a trunk
If you set a trunk to accept inbound calls, you can route the calls to the following
places in Strata CS:
n An auto attendant
n A user
n An automatic call distribution (ACD) workgroup
n A group of internal users simultaneously
n An IVR Plug-in application
Placing outbound calls on a specific trunk
Administrators can place a call on a specific trunk for testing purposes by dialing
88, the trunk number, and then the phone number. For example, to place a call on
trunk #1, dial 8801 (you must use 4 digits). To place a call on trunk #12, dial 8812.
When you are using specific-trunk dialing, you do not need to dial the access code
to make an external call.
You can change the
88 code to other digits. See “Defining special access codes”
on page 4-12.
Note:
If you want to allow specific trunk access for users, create a dialing service
that allocates that trunk. See “About dialing services” on page 8-2.
ANI/DID digit collection _________________________________
The following services from your phone company enable Strata CS to work with
maximum efficiency:
n Caller ID.
n ANI (Automatic Number Identification). Provides Caller ID
information about analog DID and digital trunks
n DID (Direct Inward Dial). Enables direct routing of incoming calls to
the individual stations