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8-8 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Avoiding dialing ambiguities
When setting up access codes and extensions, it is possible to introduce
ambiguities that will delay dialing. For example, if you have a dialing service with
an access code of 9 and a user with the extension 901, a user who dials either one
to make an external call will experience a delay in getting a dial tone while Strata
CS waits to see if the number is complete.
Note:
Users can bypass the delay by pressing # after dialing. You can change the
length of the delay by modifying the internal dialing ambiguous time-out system
setting (see “Setting dialing timeouts” on page 4-13).
If you enter an access code for a dialing service, an extension for a user, auto
attendant, IVR Plug-in, or a special access code (411, for example) that starts with
the same digits as one that already exists, Strata CS identifies the ambiguous
number and prompts you to click
Cancel to go back and change the ambiguous
access code or extension, or
OK to keep it. Choosing OK introduces a brief delay
whenever a user dials one of these numbers.
How Strata CS uses access codes
Strata CS saves the dialing service’s access code with each phone number or
Internet address stored in the Strata CS database. When a user selects a number to
call in the Client, the system uses the dialing service that is currently assigned to
the access code stored with the number.
Because Strata CS associates each number with an access code, instead of with
the service used to dial it, you can change the dialing service used by a number
without changing all the numbers stored in the Strata CS database. You do this by
changing the access code or reassigning the access code to a new service.
Reassigning the access code to a new dialing service can be totally transparent to
users, because users need to know only the access code, which remains the same.
Updating phone numbers after changing an access code
If you need to change the access code used to dial a certain type of call after users
have entered phone numbers in Strata CS for contacts, routing lists, or call
forwarding, choose
Tools > Update Phone Numbers.
Choose the
Current access code and the New access code from the drop-down
lists, and then click
OK. All the phone numbers that users have entered in the
Strata CS database with that current access code are changed.