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11-22 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Send the problem report package to your technical support representative by
attaching it to an e-mail message or transferring the file. Because a problem report
package can be large, after you send it to your technical support representative,
delete it from your system to regain disk space.
To e-mail a problem report package
1. Right-click the package icon on your desktop (or the .CAB filename if
you saved the problem report package to a different location.)
2. Choose
Send To > Mail Recipient. Your e-mail program opens.
3. Address the message and send it.
Using the Problem Report Wizard
Use the Problem Report Wizard according to the following guidelines:
n For Strata CS Server problems, run the Wizard on the Strata CS Server.
See “Reporting Strata CS Server problems” on page 11-23.
Examples of Server problems include:
n The Strata CS Server stops unexpectedly.
n Caller ID is not sent correctly.
n There is no dial tone.
n A call-handling problem that does not involve the Client or the
Administrator Call Monitor is present. For example, Strata CS does
not answer incoming calls, calls are being disconnected, or calls are
handled improperly (calls cannot be transferred, held, and so forth).
n For problems with any of the workstation applications—Client,
Administrator, or TAPI Service Provider—run the Wizard on the
computer that is experiencing the problem. See “Reporting workstation
application problems” on page 11-24.
Examples of workstation application problems include:
n Workstation application behaves unexpectedly.
n User cannot connect to the network.
n User cannot connect to the Strata CS database.
n Workstation application does not start.
n Workstation application closes unexpectedly.
n For distributed problems (problems that occur with both a workstation
application running on a user’s computer and the Strata CS Server) run the
Wizard on the user’s computer. Then run the Wizard on the Server so that