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CHAPTER 8. MANAGING OUTBOUND CALLS 8-11
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
to the phone company as the user dials them and let the phone
company determine when the dial string is complete.
Digits are normally sent as the user dials them. In certain cases,
however, you can collect all digits if you want to do either of the
following:
n Simulate a dial tone for carriers that do not generate a dial tone
after a Primary Interexchange Carrier (PIC) code (in the U.S.,
you can create a dialing service that uses a PIC code prefix to
access a particular carrier).
n Improve tone detection when users attempt to place an outbound
call while logged into Strata CS remotely from a digital cell
phone or other low-quality connection.
If you check
Collect all digits before dialing on trunk, Strata CS
assumes that all digits have been dialed when the dialing service
ambiguous time-out elapses, and places the call (for more
information, see “Setting dialing timeouts” on page 4-13). Users can
dial # when they are done dialing to skip the time-out and place the
call immediately. Also see “Routing services” on page 8-29 for a
more advanced way to avoid timeouts.
n Dial prefix and dial suffix. Enter any digits to be dialed
automatically before or after the phone number dialed by the user.
When you create a Phone Number dialing service, you can enter a
dialing prefix and suffix. A dialing prefix consists of digits dialed
automatically by the dialing service before the number that the user
dialed. Similarly, a dialing suffix consists of digits dialed
automatically after the number the user dialed.
You can use a dialing prefix or suffix as follows:
n To create a Phone Number service (“Outside Line”) used to dial
phone numbers over a Centrex trunk. Enter a dialing prefix,
typically 9, to get an outside line from Centrex. You can also
support the dialing of Centrex/PBX extensions over the same
trunks by creating a Centrex/PBX Extension dialing service
without entering a dialing prefix.
n To create a Phone Number service (“Calling Card”) that makes it
easy for users to charge calls to a calling card company. Enter a
dial prefix that is the entire number used to access the calling card
company (including the calling card number), and then enter a
dialing suffix that is the number of the credit card used to pay for
these calls.
When users need to charge a call, they dial the access code for the
dialing service, and then dial the number they want to call. The