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CHAPTER 9. HANDLING INBOUND CALLS 9-17
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
5. Check Enable this schedule action to activate this action as soon as
you save the auto attendant. If unchecked, the action is temporarily
disabled.
6. Click
OK.
Setting up hold music
You can set up hold music for an auto attendant that is different from the
system-wide hold music. Callers hear an auto attendant’s hold music while the
auto attendant is transferring them to an extension, and they continue to hear it
while on hold until they reach a part of Strata CS that uses different hold audio.
Each auto attendant can have its own hold music.
If you do not specify hold music for the auto attendant, the auto attendant uses the
system-wide hold music. To configure system-wide hold music, see “Server
Configuration” on page 4-3.
Without hold music, callers hear silence while they are being transferred.
To set up hold music for an auto attendant
1. In the Auto Attendant dialog box, click the Hold tab.
2. Check
Play hold music from station number and enter the station
number of an attached CD player or other music-on-hold device.
3. Click
OK.
Deleting auto attendants
If you delete a custom auto attendant, all trunks using that auto attendant will use
the Default Auto Attendant. You cannot delete the Default Auto Attendant.