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CHAPTER 9. HANDLING INBOUND CALLS 9-13
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
these fields as follows:
The Call Monitor would then indicate whether a call was regarding
product ABC or XYZ. For details on how to configure the Call Monitor
to display custom variables such as these, see Chapter 15 of Strata CS
Client User Guide.
For more information about IVR Plug-ins, see Chapter 14, “Extending
Strata CS.” For more information about queues, see Strata CS Call
Center Administrator Guide.
9. Click
OK to save the menu choice.
10. On the Menu Choices tab, use the up and down arrow buttons to change
the order in which menu choices are presented to callers.
Notice that menu choices that change the language of subsequent
system prompts identify the new language here.
If checked,
Process all other digits as user extensions causes
anything that callers press that does not match an auto attendant action
key to be treated as an extension. Strata CS will attempt to transfer the
call to that extension.
Menu choice Variable Name Variable Value
1 Product ABC
2 Product XYZ