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CHAPTER 9. HANDLING INBOUND CALLS 9-7
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Setting up an auto attendant_____________________________
To set up an auto attendant, you must perform the following steps:
1. Define the menu choices that you want to offer to callers.
2. Set up the menu prompts that explain each menu choice.
3. Optionally, schedule greetings and call transfer behavior to further
customize the auto attendant.
4. Assign the auto attendant to a trunk.
Creating a new auto attendant
1. Select Auto Attendants > New Auto Attendant. The Auto Attendant
dialog box opens.
2. Enter the following information:
n Name (required). Descriptive name for the new auto attendant, for
example, “Sales auto attendant.”
n Extension (required). Extension used to reach the auto attendant.
Strata CS users can transfer callers to the auto attendant at this
extension. See “Assigning an extension” on page 6-10 for
recommendations and restrictions.
To test the auto attendant, dial the auto attendant’s extension. The
default auto attendant is assigned an extension of 8000.
n DID number. Assign one or more DID numbers to the user from the
block of numbers provided by your telephone company or T1