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CHAPTER 8. MANAGING OUTBOUND CALLS 8-9
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Creating a dialing service with access code 0
By default, 0 is the Operator user’s extension. To use 0 as a dialing service access
code (for example, to have users dial 0 to get an outside line), you must first
change the Operator user’s extension to a number other than 0.
Even when the Operator user’s extension is a number other than 0, callers must
press 0 from within the system to transfer to the Operator. For example, if a caller
reaches a user’s voice mail and wants to transfer to the user’s personal Operator
instead of leaving a voice message, the caller dials 0, even if the Operator user’s
extension is 111.
Setting default access codes for ringbacks
When users return calls from the Strata CS Client, the system automatically uses
a default access code that you set. You can set one default access code for phone
numbers and one default access code for Internet addresses. The defaults are used
system-wide.
You set the default access codes on the Dialing tab of the System Settings dialog
box as follows:
n Default phone number access code. Select the access code for the
dialing service that will be used to return a call from a phone number from
the Call Log and Voice Messages views. The default is 9. You can select
a Routing dialing service (see “Routing services” on page 8-29) or any
dialing service that takes phone numbers as inputs. You typically would
use a Routing dialing service or a Phone Number dialing service.
n Default Internet address access code. Select the access code for the
Internet Address dialing service that will be used to return an IP
call—typically a NetMeeting call—that did not come from a remote Strata
CS Server. When returning a call that came from a remote Strata CS
Server, the system automatically uses the correct access code required to
reach the remote Server.
Where the default access codes appear
In the Administrator, the Default column of the Dialing Services view shows the
current defaults for phone number and Internet ringbacks.
In the Client, the Place Call To dialog box always opens with the current default
dialing service for phone numbers selected (the user can also choose a different
dialing service to place a call). When you import contacts, new phone numbers
and IP addresses automatically receive the default access codes.