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2-2 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
About the Strata CS Administrator________________________
The Strata CS Administrator is a Microsoft Windows program that lets you
configure, monitor, and manage your Strata CS system. Through the
Administrator you can control the following items:
n System settings (see Chapter 4)
n Trunk configuration (see Chapter 5)
n User configuration and permissions (see Chapter 6)
n Workgroups (see Chapter 7)
n Dialing services (see Chapter 8)
n Auto attendants (see Chapter 9)
n System prompts (see Chapter 12)
n IVR Plug-ins (see Chapter 14)
n Queues (see Strata CS Call Center Administrator Guide)
This chapter describes logging on to the Administrator, using the interface of the
Administrator, and performing basic actions in the Administrator.
Linking computers and phones
Strata CS runs simultaneously on two communication systems:
n Your internal telephone wiring. Connects the Strata CS Server to users’
telephones around the office.
n A Microsoft TCP/IP Local Area Network. Connects the Strata CS Server
to users’ Windows PC workstations. This network is required if users will
be running the Client or the Administrator on a computer other than the
Server. This is the typical setup in most installations.
For information about the network and phone wiring in your office, consult the
appropriate vendor. For details on configuring the network for Strata CS, see
Strata CS Installation & Maintenance Manual.