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INDEX-5
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
indicator, visual message waiting, 6-44
integrating
third-party devices
, 14-4
internal calls, logging, 4-8
Internet Address dialing service
adding
, 8-14
Internet calls
enabling
, 8-5
Internet span, adding, 5-21
Internet telephony, 13-1
Internet, using to connect to Servers, 13-7
Internet-to-Centrex/PBX Extension dialing
service
, 13-13
adding, 8-17
Internet-to-Phone Number dialing service, 13-15
adding, 8-15
Internet-to-Phone Number service
entering location settings for
, 8-20
IP Gateways
calling extensions on a remote Server
, 13-13
Centrex/PBX calls through a remote Server, 13-16
creating, 13-9
dialing services for, 13-13
outbound calls through a remote Server, 13-15
overview, 13-7
view, 13-10
IP Gateways view, 2-5
IP network
codecs for
, 5-22
IP network, using to connect two Servers, 13-7
IP port license requirement, 3-2
ISDN BRI, adding a digital span, 5-18
ISDN, adding a digital span, 5-17
items
copying and pasting into the Problem Report
Wizard
, 2-9
creating, 2-8
creating a new item based on an existing item, 2-8
deleting, 2-9
in views, 2-5
using commands on, 2-6
items, working with, 2-6
IVR Plug-in
licensing
, 14-11
routing calls to, 9-2
IVR Plug-ins view, 2-5
L
language prompts
English
, 4-4
Spanish, 4-4
U.K. English, 4-4
U.S. English, 4-4
language, system prompts, 4-4
length for account codes, minimum/maximum, 10-3
license requirement
Call Center Agent
, 3-2
Client, 3-2
IP port, 3-2
Server, 3-2
Trunk, 3-2
license requirement, Station, 3-2
licenses
adding
, 1-9
entering, 3-4
Server, 3-2
light, message waiting, 6-44
location settings
entering
, 8-20
Log view, Call, 2-4
Log view, Maintenance, 11-20
logging in
at another station
, 6-13
options,??–C-2
using command line arguments, C-1
M
mailbox permissions, with Microsoft Exchange, 4-18
Maintenance Log view, 11-20