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9-8 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
provider. When Strata CS recognizes this number as the final digits
on an inbound call, the caller is automatically connected to this auto
attendant, bypassing the main auto attendant. To assign multiple DID
numbers to an auto attendant, separate each number with a comma
(,).
n Description. Information that describes the auto attendant.
3. Record a greeting that plays before any menu choices are offered to the
caller. A typical greeting is, “Thank you for calling Barchetta Industries.
If you know your party’s extension, you can enter it at any time.” For
more information, see “Using the audio controls” on page 2-10.
4. Click each of the remaining tabs to finish creating the new auto
attendant:
n Menu Choices (described in the next section).
n Scheduled Actions (described in “Scheduling transfers and
greetings” on page 9-14).
5. Click
OK from any tab to save the new auto attendant. To activate the
auto attendant to handle incoming calls, assign it to a trunk (see
“Deleting trunks” on page 5-3).
You can save time and reduce typing when you want to create a new auto
attendant by right-clicking an existing auto attendant and clicking
Copy on the
shortcut menu. Then right-click anywhere in the view and click
Paste on the
shortcut menu. The Auto Attendant dialog box opens with a copy of the existing
auto attendant and you can now customize it.
Defining menu choices
A Strata CS auto attendant contains a series of menu choices offered to the caller.
When a caller reaches an auto attendant, its menu choice prompts are played in
the order you specify.
In its most basic form, each menu choice consists of:
n Prompt. A recorded message that explains the option to the user
n Key. The telephone key the user must press to select the option.
n Action. The action the system takes when the key is detected. If a menu
choice action transfers the call to a user or IVR Plug-in, you also can select
a prompt that announces the transfer to the caller.
n Language. The language for subsequent system prompts. When the caller
enters the key associated with this menu choice, all subsequent prompts
are in the specified language. The languages that your system supports is
part of the Strata CS Server installation. For more information, see Strata
CS Installation & Maintenance Manual.