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CHAPTER 11. MONITORING & BACKING UP 11-9
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Result How the caller’s wait ended. The assigned values for
the possible outcomes are:
n 0 - Abandoned. Caller hung up before call was
answered.
n 1 - Connected. Caller was connected to a party.
n 4 - Left message. Caller went to voice mail, but
did not necessarily leave a message.
n 5 - Blind transfer. A blind transfer sent the caller
to another party.
n 6 - Supervised transfer. A supervised transfer
sent the caller to another party.
n 7 - Unknown. Strata CS was unable to identify the
outcome of the call.
n 8 - Login. Caller logged in to correct Strata CS
account.
Message If checked, the caller left a voice message.
From Device On incoming calls, the trunk or extension from which
the call originated. On outgoing calls, the user’s
station number.
To Device On incoming calls, the user’s station number. On
outgoing calls, the trunk used for the call. If an
incoming call was transferred, this column
shows the
last station that took the call.
Parties Number of people who took part in the call, including
the caller, the called party, anyone to whom the call
was transferred, and any conference call participants.
Dial String Digits that Strata CS actually dialed over the trunk,
which may be different than the digits Strata CS
displays in a contact's phone number. For example, a
dial string may contain an international or
long-distance access code, least cost routing
information, or dialing prefix or suffix.
From Type Type of incoming call: Phone, Centrex, or Internet.
From Code Access code of the dialing service that will be used to
return this call. Only applicable to calls coming in from
remote Strata CS Servers over an Internet trunk.
Column Description