Filter
Top Products
GLOSS-12 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Export To prepare or convert information from one application so it can be used in
another. Strata CS allows users to export system prompts, Call Log, and contact
information in comma-separated value (CSV) format for use in spreadsheet and database
applications.
See also: import (p. G-14), private branch exchange (PBX) (p. G-20)
Extension A unique number where a Strata CS user may be reached. Auto attendants,
queues, workgroups, and IVR Plug-ins can also have extensions.
External call Any call to or from a phone number outside Strata CS. Calls between
extensions are not external calls.
See also: external direct call (p. G-12), internal call (p. G-15)
External Direct call Any call to a Strata CS user from an external number in which
the caller did not dial an extension from an auto attendant. In other words, a call using a
DID number or a trunk that is set up to connect directly to a user.
See also: auto attendant (p. G-3), direct inward dial (DID) (p. G-11), external call (p.
G-12), internal call (p. G-15)
External Transfer A call transferred to a number outside the Strata CS phone
system.
See also: blind transfer (p. G-4), supervised transfer (p. G-24), transfer (p. G-25)
Fast Busy Tone An audible tone that indicates all trunks are busy processing other
calls.
See also: trunk (p. G-26)
Fax Server A server that is set up to send and receive faxes on behalf of networked
clients.
See also: client (p. G-7), Server (p. G-22)
Fax-On-Demand Also called: fax-back
A combination of fax and voice processing technology that allows a person to call a
computer and request that a catalog of available documents or one or more specific
documents be faxed to them.
Feature Phone A business phone that has features such as a display, message
waiting light, and specialized buttons for speed dial, transfer, conference, and so forth.
See also: speed dial (p. G-23)
Final action An action that Strata CS initiates when a caller reaches the final step of a
routing list. Final actions include send to voice mail, hang up, transfer, and so forth.
See also: routing list (p. G-22)