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9-4 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Using auto attendants _________________________________
By default Strata CS uses auto attendants to route calls to users. Auto attendants
are powerful tools that offer callers recorded information, verbal menus, and other
features.
An auto attendant automatically answers incoming calls on a trunk line and plays
a recorded message that offers callers options for directing their calls. For
example, a recorded message might say, “Welcome to Barchetta Industries. You
may dial an extension at any time. For sales, press 1.” The caller enters an
extension number or chooses one of the options presented by the verbal prompt.
To route incoming calls on a trunk to an auto attendant, you modify the trunk.
Different trunks can point to different auto attendants.
About auto attendants
Auto attendants automatically answer incoming calls and offer callers various
options for directing their call. For example, your main auto attendant might say:
“Welcome to Barchetta Industries. You may dial an extension at any time. For
Sales, press 1. For Customer Support, press 2. To hear a recorded message about
our special offers, press 3. To speak to the operator, please hold.”
The preceding example message uses the default Strata CS method for routing
calls to users (see “The Default Auto Attendant” on page 9-5). Auto attendants
can be powerful tools, as follows:
n You can create additional auto attendants and assign them to different
trunks or DID numbers. For example, if you distribute different phone
numbers for your sales department and your accounting department, you
can create a custom auto attendant for each one.
n Strata CS lets you nest auto attendants, so that one option can take callers
to a menu of other options. By creating multilevel auto attendants you can
offer callers a nearly unlimited number of choices.
n You can further customize an auto attendant by scheduling greetings and
call transfer behavior to change how it behaves during or after business
hours.
n You can create auto attendants that are recorded in different languages but
have the same menu choices. A master auto attendant tells callers, “To
continue in English, press 1. To continue in Spanish, press 2.” Pressing the
appropriate choice transfers the caller to the auto attendant recorded in
that language. It also changes the system prompts that Strata CS presents
to the caller to the specified language.