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CHAPTER 14. EXTENDING STRATA CS 14-5
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Note: If you choose any setting except the default Do not send digits, all call
screening options are disabled for the station.
Sending call type and extension number to a device
The Send call type and extension number method sends DTMF digits that
represent the call type and one or more extension numbers to help the third-party
device determine where the call came from. Using this information, the
third-party device can customize call handling for individual calls.
For example, a third-party voice mail system can use the extension number to
preselect a specific user’s voice mailbox. Using the call type, the system can then
customize how the call is handled. When users dial in from their desks, they are
connected directly to their voice mailboxes and offered a “retrieve voice mail”
menu. For external callers, the voice mail system offers a “leave message” menu
with the user’s voice mailbox already selected.