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14-8 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
The Strata CS SDK_____________________________________
The Strata CS SDK is a powerful set of software libraries that programmers can
use to achieve the tightest possible integration between their applications and the
Strata CS Server. A programmer can use the SDK to integrate custom voice and
call processing applications such as:
n Order processing systems with interactive voice response (IVR)
n Customer identification and screen pop applications
n Smart operators that transfer calls based on caller ID or other information
n Automatic customer support call handling
n Custom applications that monitor the status of Strata CS devices
Applications that use the Strata CS SDK can be created by programmers who
have experience with a Windows programming platform such as Visual Basic,
Visual C++, or Delphi. Toshiba maintains a list of consultants qualified to
develop applications using the Strata CS SDK.
Most custom applications can use in-band signaling (as described in “In-band
signaling applications” on page 14-3) to perform caller ID and call control and do
not need any other software. However, applications that need to perform
interactive voice-processing tasks (collecting and interpreting touch-tone digits,
playing and recording voice files, generating spoken messages, and so on) require
a telephony toolkit (see “Developing IVR Plug-ins with a telephony toolkit” on
page 14-10 for details).
Frank Smith at extension 101 calls Miri Anatolia at
extension 102. If there is no answer or a busy
signal at extension 102, the call rings Voice Mail at
extension 300.
For an internal call re-routed by a routing list, the
DTMF digits contain Frank’s and Miri’s extensions.
The voice mail device can send Frank directly to
Miri’s voice mailbox where he can leave her a
message, and he may be identified as the sender.
"6102#101#"
Type of call DTMF digits sent