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CONTENTS
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Routing services..................................................................................8-29
How you can use routing services .................................................. 8-30
An example of routing rules ............................................................ 8-31
Adding a routing service.................................................................. 8-33
Routing Rules tab............................................................................ 8-35
Add a new routing rule .................................................................... 8-36
Defining patterns to match the dialed digits.................................... 8-38
Adding new routing variables.......................................................... 8-38
Defining a new number for a routing rule........................................ 8-40
Chapter 9. Handling Inbound Calls
About call routing ..................................................................................9-2
Using auto attendants ..........................................................................9-4
About auto attendants....................................................................... 9-4
The Auto Attendants view................................................................. 9-6
Setting up an auto attendant.................................................................9-7
Creating a new auto attendant.......................................................... 9-7
Defining menu choices...................................................................... 9-8
Scheduling transfers and greetings ................................................ 9-14
Setting up hold music...................................................................... 9-17
Deleting auto attendants ................................................................. 9-17
Routing calls directly to a user ............................................................9-18
Routing calls to workgroups................................................................9-19
Chapter 10. Using Account Codes
About account codes...........................................................................10-2
Setting up account codes....................................................................10-3
Setting general account code options............................................. 10-3
Setting a user’s account code modes............................................. 10-4
Creating a text file of valid account codes ...................................... 10-5
Using a verbal account code prompt .............................................. 10-7
How users enter account codes..........................................................10-7
Indicating the end of an account code............................................ 10-8
Viewing account codes in the Call Log ...............................................10-8
Generating account code reports........................................................10-8
Chapter 11. Monitoring & Backing Up
About monitoring and backing up your Strata CS system...................11-2
Using the Device Monitor....................................................................11-3
Monitoring station activity................................................................ 11-3
Monitoring trunk activity................................................................... 11-4
Enabling and disabling trunks......................................................... 11-5