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CHAPTER 8. MANAGING OUTBOUND CALLS 8-37
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Execute the following action
In this section of the dialog box, you can specify the action to be performed with
the dialed digits. You have a choice of two actions: you can either
Route
to pass
the number to the target dialing service, or
Stop
to stop processing of any further
routing rules that use this pattern. The action you choose is displayed in the
Action column of the Routing Rules tab.
n Route the call to another dialing service. Select to pass the number to
the target dialing service.
n Dialing Service. From the drop-down list, select the target dialing
service for this rule. The service you select appears in the
Service/Reason column of the Routing Rules tab.
n New Number. Type the pattern that defines the number you want to
pass to the target dialing service. If you do not want to change the
number, use the same pattern that you entered in
digits dialed. See
“Defining a new number for a routing rule” on page 8-40 for more
information. If you enter a pattern, it appears in the New digits
column of the Routing Rules tab.
n Stop processing rules. Select to prevent the routing service from
looking further for rules that match the dialed number.
If no rules have matched when the stop rule is reached, or if no trunks are
available from the target dialing services of the rules that matched, Strata
CS plays an appropriate system prompt to the user. The available prompts
include “No lines available,” “No lines available for this number,” and
“Invalid number.” The name of the prompt you select is displayed in the
Service/Reason column of the Routing Rules tab.
Most routing services will include stop rules. Stop rules can be used for
the following purposes:
n Prevent numbers from being dialed over inappropriate trunks.
For example, create routing rules that dial 411 over the trunks that
support 411, and then add a stop rule so that Strata CS does not
attempt to use an inappropriate trunk from a later rule. Restrict 1800
numbers to specific trunks in the same way.
n Eliminate timeouts when the user is dialing from the telephone.
For example, with 911 calls, you could create one or more routing
rules for the trunks that can handle the call, and then add a stop rule
for 911. The stop rule will cause Strata CS to pass 911 to a trunk
immediately instead of evaluating all of the remaining rules for
matches before routing the call.
n Block calls to numbers. You can set up stop rules for 1900
numbers, for example, to prevent users from calling them.