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2-10 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Working with voice files
A voice file is an audio recording that is stored as a file. Strata CS stores system
prompts, greetings, voice messages, and recorded conversations in voice files that
you can play over your computer speakers or on the telephone. You can record
voice files using the telephone.
Strata CS supports the following file formats for voice files:
n .WAV
n .VOX (a-law and µ-law formats)
The Strata CS Server natively uses 8-bit PCM .VOX format.
Changing the voice file format
You can change the format of your Strata CS .VOX voice files from a-law to
µ-law, or from µ-law to a-law by using the TVConvert utility. To do so:
1. Run the file
TVConvert.exe
in the Strata CS Server directory on the
Strata CS Server computer. The default path is:
C:\Program Files\Strata CS Server\CSConvert.exe.
2. Click OK to convert all your Strata CS voice files to the other format. If
the voice files are a-law, they become µ-law. If they are µ-law, they
become a-law.
In most cases you will not need to use this procedure, because your voice file
format will have been correctly set by your Strata CS provider.
Using the audio controls
Strata CS makes it easy to create and listen to recordings. The following controls
appear in Strata CS wherever you can make a recording.
To create recordings, use the buttons on the recording control as shown in the
following table and speak into your phone.
Record When you are ready to record, pick up your phone, and
then click this button. A beep signals that recording has
begun.
Stop When you are done recording, you can either hang up or
click this button.