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GLOSS-24 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Stutter Dial Tone A feature available on some phones that notifies a user of new
voice messages by means of a special dial tone. When a message has been received, the
user hears a stutter dial tone when the station goes off-hook. This feature is available on
specific analog telephones that support CLASS features. For a list of phones that have this
feature, see Strata CS Installation & Maintenance Manual. An Administrator setting tells
Strata CS that a user has a phone that supports stutter dial tone message waiting. Users
enable or disable the feature from the Client.
See also: dial tone (p. G-9), message waiting (p. G-17)
Supervised Transfer A method of call transfer in which the user speaks to the
target party (“I have Jim on the line for you.”) before transferring the call. If the target party
informs the user that the call cannot be accepted, the user can return to the call or transfer
it to another party.
See also: blind transfer (p. G-4), external transfer (p. G-12), transfer (p. G-25)
Switch A PBX, CO, or any mechanical, electric, or electronic device that manages
communications circuits.
See also: central office (CO) (p. G-6), private branch exchange (PBX) (p. G-20)
System Prompt An audio prompt that Strata CS plays to callers to offer instructions.
For example, “To log in, press pound.”
T1 A digital phone line that carries 24 voice channels.
TAPI Service Provider Also called: TSP
A Strata CS component that lets any TAPI-compatible application place outbound calls or
receive notification of inbound calls. Strata CS has been tested with several
TAPI-compliant contact managers including Act!, GoldMine, and Microsoft Outlook to
place calls to contacts and receive screen-pop notification of incoming calls.
See also: contact manager (p. G-8), Telephony Application Programming Interface
(TAPI) (p. G-25)
Telephone Commands The commands that control Strata CS’s behavior through
any touch-tone phone. For example, pressing Flash 1 plus an extension on a station during
a call will transfer the caller to the dialed extension. A list of available commands is printed
on a wallet card and also verbally presented through the system prompts.
See also: flash (p. G-13), system prompt (p. G-24)
Telephony The science of transmitting and managing voice, fax, and other data over
the PSTN.
See also: public switched telephone network (PSTN) (p. G-20)