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2-4 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
This section introduces the Strata CS Administrator’s views, explains how to
work in views, and shows you how to perform basic tasks in them. It also explains
how to work with voice files.
View Description See
Users
Add, edit, and delete Strata CS users.
Includes changing passwords and
allotting users disk space for voice
mail messages and greetings.
Chapter 6,
“Managing Users and Stations”
Workgroups
Create and manage workgroups
(groups of related extensions or
contacts).
Chapter 7
“Managing Workgroups”
Trunks
Manage the phone lines that connect
your Strata CS system to the public
phone network.
Chapter 5,
“Managing Trunks and Spans”
Dialing
Services
Create and manage dialing services,
which define outbound trunk
allocation and dialing behavior for
groups of trunks.
Chapter 8,
“Managing Outbound Calls”
Device
Monitor
View and manage Strata CS stations
and trunks.
Chapter 11,
“Monitoring & Backing Up”
Auto
Attendants
Create, modify, and delete auto
attendants.
Chapter 9,
“Handling Inbound Calls”
Queues
Create and manage groups of agents
in Strata CS call center queues.
Strata CS Call Center
Administrator Guide
System
Prompts
Listen to and change recordings used
for standard system prompts and
auto attendants.
Chapter 12,
“System Prompts”
Call Log
View a record of the calls made on
the system.
Chapter 11,
“Monitoring & Backing Up”