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9-16 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
2. Click Add to schedule a new action. Click Edit to modify the selected
action.
3. Select the time period during which the action will occur, as follows:
n To view or change the work schedule (the hours covered by this time
period), click
Business Hours. For more information about setting a
work schedule, see “Defining a schedule for e-mail and pager
notification” on page 6-20.
n To set custom hours to handle special situations, click Custom
Hours
(see “Setting up custom time rules” on page 6-22 for more
information).
4. Select the action to perform immediately when the auto attendant takes
a call during the schedule period:
n Transfers to. Immediately transfers callers to the auto attendant,
operator, user, or IVR Plug-in that handles calls during the scheduled
time period.
n Plays greeting. Immediately plays a greeting during the scheduled
time period. For more information, see “Using the audio controls” on
page 2-10.