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9-14 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
You can also modify the Number of seconds before performing
‘nothing’ menu choice
.
Note:
A fax tone can take up to 7 seven seconds to be recognized. A
short auto attendant prompt (one that announces the company name
only, and then transfers the call to a user) combined with a short number
of seconds before performing nothing menu choice setting can result
in inaccurate fax detection results. The combined time for the auto
attendant prompts and the wait for nothing must be a minimum of 10
seconds.
11. Click OK to save the auto attendant, or continue to add menu choices.
You can test an auto attendant without assigning it to a trunk by dialing its
extension.
Scheduling transfers and greetings
You can further customize an auto attendant by scheduling an action that is
performed before any other auto attendant actions. You can schedule the
following:
n A transfer to another auto attendant, IVR Plug-in, or user. Schedule a
transfer to change call flow behavior over time, for example, to send all
calls to the operator during business hours and to an auto attendant after
hours.
n A different main greeting, which replaces the one defined for the auto
attendant on the General tab. Schedule a greeting to play different
greetings to your callers during business hours or after hours.
This allows the same auto attendant to react and respond differently during
various time periods that you set. For example, in order to provide extended
coverage in your customer support organization, support calls that arrive after
your California office closes in the evening transfer automatically to the main
auto attendant at your facility in New Zealand.
Note:
If you have a scheduled greeting and a scheduled transfer that occur at the
same time, the transfer always takes precedence and the greeting does not play.
For information about how to set up business hours to use when scheduling jumps
to other auto attendants, see “Business Hours” on page 4-5.