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11-8 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
From Name of the person who placed the call. On incoming
calls, “Unknown” appears unless the user identified
the caller as a contact. On outgoing calls, this column
contains the user’s name.
To Name of the party who received the call. On incoming
calls, the user’s name appears. On outgoing calls,
“Unknown” appears unless the user identified the
person as a contact.
Answered By Name of the user who answered an incoming call.
Useful for analyzing data for ACD workgroups.
Number On incoming calls, caller ID name and number if
available. On outgoing calls, the number the user
dialed. On a call to or from another Strata CS user,
this field contains <NA>.
From Number On incoming calls, the caller’s extension or external
phone number. On outgoing calls, the user’s
extension.
To Number On incoming calls, the user’s extension or, if the user
called into Strata CS externally, the external number.
On outgoing calls, the external number or extension
the user called.
DID On incoming calls, the user’s Direct Inward Dial
number if the caller used it to call the user. DID is not
applicable for outgoing calls.
Start Time Date and time that the call started.
Wait Time On incoming calls, the length of time between dialing
the user’s extension and the call being answered. On
outgoing calls, Wait Time is always 00:00.
Duration Length of time that the parties are connected.
Column Description