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BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
A
access codes
for dialing services
, 8-8
reassigning to a new dialing service, 8-8
ringbacks, setting default for, 8-9
special, 4-12
updating phone numbers after changing, 8-8
using 0, 8-9
Access. see Microsoft Access
account codes
described
, 10-2
entering for a call, 10-7
examples, 10-2
how users enter, 10-7
in call log, 10-8
setting for a user, 10-4
setting general options, 10-3
setting minimum and maximum length, 10-3
text file of valid codes, 10-5
where prompt occurs, 10-3
account codes, minimum/maximum length for, 10-3
ACD
routing calls to
, 9-2
Admin user, 6-4
Administering Strata CS, 1-10
Agent license requirement, Call Center
, 3-2
alarms, T1, 11-19
allocating space
for SQL Server database
, 4-10
for voice files and greetings, 4-11, 6-15
analog trunks, 5-10
archiving
Call Log
, 4-8
Attendant, Default Auto, 9-5
Attendants view, Auto, 2-4
audio recordings
changing file format
, 2-10
creating, 2-10
file formats, 2-10
voice file formats, 2-10
VOX files, 2-10
WAV files, 2-10
audio recordings to new file format, converting, 2-10
audio, hold, 4-4
auto attendant
routing calls to
, 9-2
Auto Attendant, Default, 9-5
auto attendants
about
, 9-4
and DID, 9-2
creating, 9-7
creating menu choices for callers, 9-8
default, 9-5
defining menu choices for, 9-8
example, 9-4
routing calls, 9-2
scheduling transfers and greetings for, 9-14
setting up, 9-7
using, 9-4
what caller hears, 9-5
Auto Attendants view, 2-4
B
bar, view, 2-5
blocked numbers, 6-34
BRI, adding a digital span, 5-18
business hours
defined
, 4-5
defining, 4-5
setting, 4-6
buttons
toolbar
, 2-6
INDEX