Filter
Top Products
1-4 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
n Call Center Queues. Call center queues can be configured to distribute
calls to agents using a variety of distribution algorithms. Agents can sign
in/out of one or more queues, see calls in queues and take them before
being offered them, if they so choose. Queues can prompt callers for
Customer ID numbers or other data. On-hold messages can be highly
customized or can change based on caller data.
n Calling workgroups. You can call a public workgroup’s extension to ring
all of the users’ phones in the workgroup at the same time.
n More drag and drop. Drag a message or Call Log entry onto the Call
Monitor to call it back.
n Ringback numbers. Your callers can enter a ringback number by
pressing a specific key while they listen to the voice-mail greeting. This
feature is useful when caller ID is inaccurate or is not available at all.
n Dialing toolbar. You can quickly enter a number to dial using the optional
dial toolbar without opening
n Drag and drop to make calls, transfers, conferences, and more. You
can drag a call onto an extension to transfer the call to that extension. To
call an extension, drag the extension from the extension pane onto the Call
Monitor. To create a conference, hold down the shift key drag and a call
onto another call and drop.
n Integrated Call Monitor and Extensions panes . The optional
Extensions pane shows the system’s extensions (users, and so forth) along
with the Call Monitor’s calls. The optional Calls pane lets you manage
your calls in any Strata CS view, such as the Voice Messages view. See
the
View menu to turn the optional panes on or off.
n Personal Status. You can indicate to your co-workers what you are
doing by setting your personal status to Available, In a Meeting, Out of
the Office, Do Not Disturb, and more. You can see everyone’s personal
status in the extensions pane, just like they can see your personal status.
You can create personal status settings that can change your forwarding
number, your active greeting, your routing list, or prevent your phone
from ringing. You can also create custom personal statuses such as On
Sales Call, or At Client Presentation. Personal statuses can be selected
from the Client or from the phone while you are on the road. Personal
statuses replace Do Not Disturb in previous versions.
n Workgroups. Workgroups are collections of extensions, such as all the
users in Sales and Marketing. Workgroups appear as tabs in the extensions
pane so that you can quickly find people in different departments. To pick
up a ringing phone within workgroups you are a member of, pick up the
phone and press *99. Users can create personal workgroups that help them
quickly find people they work with. Workgroups can group related items