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GLOSS-15
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Incoming Call A call that has arrived in the Strata CS system.
Integrated Services Digital Network (ISDN) Also called: ISDN
An international standard for voice, data, and signaling that was designed to overcome
limitations in the PSTN by offering expanded bandwidth, digital circuits, a standard
out-of-band signaling system, combined voice and data networks, and special services.
ISDN is offered in two forms, Basic Rate Interface (BRI) and Primary Rate Interface (PRI).
See also: Primary Rate Interface (PRI) (p. G-20), public switched telephone network
(PSTN) (p. G-20)
Interactive Voice Response (IVR) Also called: ASR, automatic speech
recognition (ASR), IVR, speech recognition
An application that users can interact with using a remote touch-tone phone. An IVR
program typically uses recorded or synthetic speech to provide information and present the
user with options. The user selects an option by entering a number on the touch-tone phone.
Some IVR programs can use voice recognition to interpret the user’s spoken responses.
See also: touch-tone digit (p. G-25)
Interconnect Value-added reseller (VAR) that sells, installs, and maintains one or
more brands of telephone systems, working with the phone company as needed. The word
interconnect comes from the process of connecting phone systems with the phone
company.
Internal Call A call within the Strata CS phone system, a call between two users.
See also: external call (p. G-12), external direct call (p. G-12)
International Callback A business service that can provide dramatic cost savings
for international callers dialing U.S. phone numbers. Callback services take advantage of
the fact that international calls to the U.S. are many times more expensive than international
calls placed from the U.S. International callers dial a special number in the United States.
The call is not answered, but the system dials the caller back immediately and places calls
to the U.S. on their behalf using U.S. instead of international rates.
International Prefix The number dialed before the country code in order to make an
international call.
Internet The worldwide computer network, made up of thousands of interconnected
networks. A standard set of communications protocols makes it possible to route data
between any two computers on the Internet.
See also: Internet Protocol (p. G-15), intranet (p. G-16)
Internet Protocol Also called: IP
The basic protocol for transmitting packets of data over the Internet. Data is parceled into
small chunks, and each chunk is combined with a destination address and other information
to create an IP packet. When a packet is transmitted over the Internet, the address
information is used by IP routers, which act as way-stations on the packet’s journey.