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9-12 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
6. Click the Advanced tab.
7. To Change the caller’s telephone prompts to another language that
was installed with Strata CS, select the language from the drop-down
list. When callers press the key associated with this action, all
subsequent prompts are in the language you specify here.
For example, to give callers the option of accessing a dial-by-name
directory in Spanish, set up a dial-by-name menu choice on the General
tab, and then select Spanish on the Advanced tab.
8. To display custom data in the Client’s Call Monitor or send custom data
to an IVR Plug-in or to a queue when a caller selects this menu choice,
check
Set custom data when this menu choice is pressed. Enter the
Name and Value of the variable to send. The name of the variable must
match the name expected by the Call Monitor or IVR Plug-in or queue
exactly.
For example, your auto attendant might say, “For product ABC, press 1.
For product XYZ, press 3.” For the two menu choices, you could set