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CHAPTER 4. DEFINING SYSTEM SETTINGS 4-15
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Note: When you select stations to connect to the E-911 device, do not use the
first 4 stations on the BCP connection panels. The Strata CS Watchdog mode uses
these stations to maintain phone service during a power or Windows Server failure.
For more information about Watchdog mode, see Strata CS Installation &
Maintenance Manual.
How emergency numbers are handled
Users can make an emergency call from any station, including a station that has
not yet been assigned to a user. Users can make an emergency call even if they
are blocked from making external calls.
If E-911 is enabled and the E-911 device has been installed and configured
correctly, the emergency call is routed to one of the stations connected to the
E-911 device. As soon as the E-911 station takes the call, the station ID of the
caller’s station is passed to the device. The E-911 device then calls the emergency
center directly over a dedicated trunk.
If for any reason the emergency call cannot be placed using E-911 service, Strata
CS automatically places a standard 911 call to the emergency center using the
local carrier. Reasons why an E-911 call cannot be placed include:
n All the E-911 stations are busy.
n The E-911 device fails.
n The dedicated trunk from the E-911 device to the emergency center is
down.
n The trunk does not respond within a certain time period.
n E-911 is not enabled in Strata CS.
To set emergency dialing options
1. Choose
Tools > System Settings and then click the Emergency tab (see
the next illustration).
2. Check
Emergency number can be dialed at internal dial tone if you
want users to be able to dial the emergency number without dialing an
access code first. If unchecked, users must dial the access code and then
the emergency number. This setting only affects emergency calls.
3. If you have configured an E-911 device and service (as described in
Strata CS Installation & Maintenance Manual), check
Enable support
for E-911 service
, and then go to the next step.
If you leave this option unchecked, calls to the emergency number are
made using standard 911 service.