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CHAPTER 6. MANAGING USERS AND STATIONS 6-7
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
About adding a user ___________________________________
Adding a user to the system allows that person to make and receive calls using
Strata CS. Unlike other telephone systems, Strata CS assigns access permissions
to specific people rather than to devices. Users access the system using their own
identities regardless of the identity of the telephone device they use.
Generally, you must have a station license available for each user you create. It is
possible, however, to add a user who does not have a station (an actual telephone).
Such a user is commonly created for ACD workgroups, voice mail-only users, or
remote users who always have their calls forwarded outside the office. Users
without stations do not require station licenses. For more information about
license requirements, see “Entering licenses” on page 3-2.
You can add a new user in the following ways:
n At the telephone. This is a convenient way to quickly activate phones
when you are setting up a new Strata CS system. However, you must
physically go to each user’s telephone to activate it, and must still use the
Administrator to finish adding each user.
n In the User dialog box. This method allows you to set up all user options
at one time from one location.
n Using a template. You can save time and reduce typing when adding
new users in the Administrator by creating a template user with
characteristics common to all users. This template user can then be copied
and customized for each new user. You can create different template users
for various types of users who share specific properties, for example,
ACD agents, remote users, and so on.
Adding a user at the telephone
From the new user’s telephone, press *0 and follow the prompts to create the user
and assign an extension. The user is created with default information.
For example, assigning the extension 123 creates a user with a default first name
of “New”, a default last name of “User123”, and a default password of “123”.
You are also prompted to record a voice title for the user or change user
preferences. You must run the Administrator at a later time to modify the default
properties to reflect the new user’s real name and password and to set additional
user properties.
Note:
This method does not work if the phone is already assigned to another
user. For a phone that has already been assigned an extension, dialing
*0
plays
the extension and station ID.