Filter
Top Products
CHAPTER 6. MANAGING USERS AND STATIONS 6-11
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Assigning a station ID
The station assigned to a user of the type User is the numeric identifier of the
telephone at the user’s default location. A station ID is not used for users of the
type
ACD workgroup or IP Gateway.
Strata CS assumes that a user is located at the phone specified by the user’s station
ID unless someone specifies otherwise.
n Inbound calls. Calls to the user’s extension ring that station, unless the
user routes calls elsewhere by using call forwarding or a routing list.
n Outbound calls. Calls from that station appear in the Call Log as from the
user and are subject to the user’s dialing restrictions and permissions,
unless another user logs in to that station.
Outbound calls from a station are identified by Strata CS as belonging to
one of the following:
n The user logged in using the telephone commands.
n If no one is logged in using the telephone commands, the user who
last logged in using the Client.
n If no one else is logged in, the default user for that station.
When you create a new user of the type
User, you can accept the station ID
suggested automatically by Strata CS, or you can assign a different one. Strata CS
suggests the next-highest station ID that has not yet been assigned, and it reuses
station IDs that have been unassigned. By default, new station IDs are assigned
starting with station ID 1. If you want to start with a different station ID, choose
Tools > Options, and then enter the Starting station number under User auto
suggestion
.
Station ID corresponds to the interface on the MSI board to which the station is
connected. On systems with analog trunks, this number is often the same number
as that displayed on the BCP connection jack to which the phone is attached.
n If you are using analog trunks and the BCP panel, assign station ID 1 to
your operator and station IDs 2-4 to people who are assigned to answer
phones in the event of a system failure. With analog phone service, Strata
CS's Watchdog mode provides limited telephone support if power fails or
the Windows NT/2000 server goes down. In Watchdog mode, the
Dialogic hardware routes the first 4 incoming analog trunks to the first 4
stations (station IDs 1-4).
n For a user without a physical telephone (for example, a voice mail-only
user, an ACD workgroup, or a user who works permanently off-site),
assign station ID 0.