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1-10 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
“About call routing” on page 9-2.
Optionally, you can route calls to an auto attendant that answers
incoming calls automatically and lets callers enter extensions to connect
with users. If you want to use auto attendants, record a greeting and
prompts for each one, and set up any options that your menu should
offer the caller. Apply scheduling to your auto attendants to have them
change with your business hours. See “About auto attendants” on page
9-4.
Where to get help______________________________________
You can get help from Strata CS documentation and from your Strata CS
provider.
Strata CS documentation
Strata CS includes the following documentation:
n Strata CS Administrator Manual—This manual contains instructions for
configuring and managing your Strata CS system, including Strata CS
Administrator system settings, licenses, trunks and stations, users, dialing
services, auto attendants, inbound and outbound call routing, and system
prompts.
n Strata CS Client User Guide—This manual describes how to use Strata
CS’s Client Web Client, Contact Manager Assistant, TAPI Service
Provider features, and the telephone commands.
n Strata CS Call Center Administrator Guide—This manual contains
complete instructions for setting up and maintaining a call center in which
multiple agents answer calls to a single number, such as a sales or
customer support department.
n Strata CS Quick Reference Card—This wallet-sized card is a convenient
reference for the Strata CS telephone commands.
n Strata CS Quick Reference Guide—This quick-start guide for new users
describes
basic Strata CS commands for the Client and telephone.
n Strata CS SDK and API Programming Guide—This manual describes
how to extend Strata CS's built-in features using the Client API, the IVR
Plug-in API, and Device Status API.
n Online Help—Context-sensitive Help is available in all Strata CS
applications. To access Help in the current dialog box, click the
Help
button or press F1.