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CHAPTER 9. HANDLING INBOUND CALLS 9-9
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
An auto attendant must always contain an action to take when the caller does not
press any key at all, so that the caller is not abandoned. This is called the
“nothing” menu choice. You specify how long the auto attendant will wait for a
key press (after the last prompt finishes playing) before performing the “nothing”
action. The prompt associated with the “nothing” action plays only after the
time-out elapses, not with the prompts for other actions.
When you create a new auto attendant, the “nothing” action is defined for you as
a “Transfer to Operator” with a timeout of 3 seconds. Also by default, the auto
attendant processes all keys that a caller enters that do not match any of the auto
attendant options as an extension.
Note:
Strata CS automatically disconnects a call if the caller fails to press a key
during three consecutive auto attendants. The caller is presumed to have hung up.
To change the number of auto attendants that can execute without the caller
pressing a key, see Server\MaxAutoAttendantLoops on page A-31.
The following table lists the actions that you can change. You can also create
other actions that occur in response to other keys.
Action Description
Transfer to user Transfers the call to a Strata CS user
Send to voice mail Transfers the call to a user’s voice mailbox
Play message Plays a message that you record
User login Offers the caller the Strata CS login prompt
Dial by name Offers the caller the dial-by-name directory
Jump to auto
attendant
Transfers the call to another auto attendant
Transfer to IVR
Plug-in
Transfers the call to an IVR Plug-in for
processing