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11-24 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
package, uncheck the Limit logs to the following time frame.
Reporting workstation application problems
For a problem with any of the Strata CS workstation applications—Client,
Administrator, or TAPI Service Provider—run the Problem Report Wizard on the
computer that is experiencing the problem. The Wizard automatically collects the
required information.
To report a workstation application problem
1. On the computer that is experiencing the problem, choose
Start > Run.
Enter the following path and then click
OK. The path on your system
may be different.
C:\Program Files\Common Files\Toshiba\Strata CS\
TVPRwizard.exe
The Problem Report Wizard opens.
2. Answer the questions presented in each Wizard window.
Reporting distributed problems
For a problem that involves both a workstation application running on a user’s
computer and the Strata CS Server (a distributed problem usually involves the
Client Call Monitor), you should gather information from both computers before
contacting your technical support representative. The Problem Report Wizard
assembles all the information so that your technical support representative
receives all the necessary information about the problem in one .CAB file.
To report a distributed problem
1. Run the Wizard on the user’s computer to collect information about that
computer and create a problem report package (follow the instructions
for reporting a workstation application problem on page 11-24).
2. Check
This problem involved a specific call or message, and then
copy and paste the call record from the Call Log on the user’s computer.
When this box is checked, the Wizard automatically saves the problem
report package in the shared folder called Packages on the Strata CS
Server. If the Packages folder is not found or you want to save the
problem report package to a different location, click
Browse to select
the location.
3. Run the Wizard on the Strata CS Server to gather all the necessary
Server information (follow the instructions for reporting a Server
problem on page 11-23).
To report a problem with a specific call or voice message, check
This