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GLOSS-18 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
MSGSM IP codec supported by Strata CS. Largely superseded by G.729A, it runs at
13.0 kbs.
Mu-Law The voice amplitude compression/expansion standard used in North America.
Multi-Frequency Also called: MF
A tone-signaling format used within telephone networks that uses different tones than
DTMF.
See also: Dual Tone Multi-Frequency (DTMF) (p. G-11)
Network Interface Card Also called: NIC
Card that allows a computer to send and receive data on a computer network.
Notification E-mail or page sent to a user to inform them that they have received a new
voice message.
See also: e-mail notification (p. G-11), pager notification (p. G-19)
Off-Hook When the telephone handset is lifted from its cradle, or when the phone is in
use, the phone is considered “off-hook.”
See also: on-hook (p. G-18)
On-Hook When the telephone handset is in its cradle, the phone is considered
“on-hook.”
See also: off-hook (p. G-18)
On call State in which a call center agent receives calls from a queue when signed in.
The system administrator or call center supervisor determines whether an agent is on call
for a given queue. When not on call, the agent does not receive calls from the queue even
when signed in, although the agent can still view incoming queue calls in the Call Monitor.
See Also: call center (p. G-4), Call Monitor (p. G-5)
Operator Person that assists in the answering, routing, and completion of telephone
calls. Computerized operators are called auto attendants.
See also: auto attendant (p. G-3)
Operator Intercept What happens when a caller dials a number that is not in
service. The phone company plays a sequence of three distinctive tones followed by a
message, for example, “The number you have dialed is not in service at this time. Please
check the number and dial again.”
Operator User Strata CS user with Operator permissions. In the Strata CS Client, an
operator user can view real-time status updates of users who are already on calls.
See also: Administrator user (p. G-2)