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8-6 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
n Use the same trunks in different ways. For example, you can send both
Centrex numbers and regular phone numbers over your Centrex trunks.
You would create a Centrex/PBX dialing service (access code 6) and a
Phone Number dialing service (access code 9) that route calls to the same
group of trunks. You would define the Phone Number dialing service to
automatically prefix another 9 to the number dialed by the user, so that the
user gets an outside line from the Centrex system.
n Automatically add prefixes and suffixes to the phone number dialed
by the user.
For example, you can create a Cost Saving dialing service
that prefixes all numbers with the “10-10-xxx” code belonging to the
carrier of your choice. You can also create a Calling Card dialing service
that automatically dials the prefix of the calling card number, then the
user’s phone number, and then the suffix of a credit card number. In both
of these examples the user dials only the access code and the phone
number. Everything else happens behind the scenes.
Deleting or disabling a dialing service
Deleting a dialing service means that users can no longer use that dialing service
when placing calls. If you delete the last remaining dialing service assigned to a
trunk, you have in effect disabled that trunk for outbound calls. Client contacts
and routing lists that refer to the access code for the deleted service will not work
until you specify an alternate access code (see “Updating phone numbers after
changing an access code” on page 8-8). For information about deleting items in
Strata CS, see “Deleting items” on page 2-9.
To disable a dialing service temporarily, edit the dialing service and uncheck
Enabled on the General tab.
Hiding dialing services in the Client
You can hide a dialing service if you do not want users to access it directly (see
the Hidden column in “The Dialing Services view” on page 8-4) through the
Client. The Hidden setting is useful when you want to hide dialing services that
you use for testing purposes, or services that you only want to make available to
users through a routing service.
For example, you can set up dialing services for each of several long-distance
carriers, and then set up a single routing service that chooses the least expensive
dialing service for each call. You can then hide the dialing services for the
individual carriers so that users can only make long-distance calls through the
routing service.
Although it is not visible in the Client, a hidden dialing service is still available to
phone users who dial the access code for that service.