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6-8 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
If for any reason Strata CS is unable to create the user at the telephone extension
(for example, a user with that name already exists, or there are no more Client
licenses available), you must run the Strata CS Administrator, resolve the issue,
and add the user there.
Adding a user in the User dialog box
To create a user, choose Users > New User. The tabs in the User dialog box allow
you to add and modify user properties. These properties are described later in this
chapter.
n General tab (see page 6-9). Enter basic information that defines the user
to Strata CS. Assign an extension, station ID, and DID number. Create a
password, specify a personal operator, and select a language for telephone
prompts.
You also use this tab to create a user for handling ACD agents (see Strata
CS Call Center Administrator Guide) or an IP Gateway user that allows
users to directly dial the extension of a user on a remote Strata CS Server
(see “Creating Gateway users to unify two Strata CS Servers” on
page 13-17).
n Recordings tab (see page 6-15). Allocate space for the user’s voice
messages, greetings, and voice title. Indicate where call recordings made
by this user are sent. Record a voice title. Set up Microsoft Exchange
synchronization.
n Notifications tab (see page 6-17). Set up and schedule e-mail and pager
notifications.
n Call Handling tab (see page 6-24). Set up call screening. Specify how
the user is listed in the dial-by-name directory. Set up call forwarding for
the user.
n Phone tab (see page 6-28). Enable features on the user’s telephone, such
as caller ID and message waiting indicator. Specify how long the phone
rings before continuing to voice-mail.
n Dialing tab (see page 6-33). Allow the user to make external calls, and
specify phone numbers the user is permitted or restricted from dialing.
n Permissions tab (see page 6-37). Control user permissions to determine
the options or features that the user can access. Set the permission roles
that the user belongs to.
n Other tab (see page 6-40). Set hands-free options.