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APPENDIX A. STRATA CS CONFIGURATION SETTINGS A-29
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Database\ConnectionTimeout
DWORD value that specifies the amount of time (in seconds) to wait
before timing out when connecting to the database.
Default value is
15
seconds.
Device Monitor\RefreshInterval
DWORD value that specifies the interval (in minutes) between Device
Monitor application refresh cycles.
Default value is
5
minutes.
System items on the Server database
ACD\NoAnswerTime
DWORD value that specifies the how long to wait after an agent in a call
center queue fails to answer a call before offering that agent another call.
Default value is 30 seconds.
CPAConnectDelay
DWORD value that specifies the delay in milliseconds after call progress
analysis returns the connected result before marking an outbound call as
connected. Increasing this value may help discriminate between
abandoned and connected calls.
Default value is 1000 millseconds.
Call Monitor\Hold Conference Parties
DWORD value that specifies whether or not external conference parties
may be put on hold.
Default value is
1
(true). A value of
0
would specify that parties may not
be put on hold.
Server\AllowCallsWithoutUsers
DWORD value that specifies whether or not to allow conference calls
with no users (that is, all parties have left the conference) and external
transfers of external calls.
Default value is
1
(true). A value of
0
would prevent conference calls
with no users and external transfers of external calls.
Registry keys on the current computer