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INDEX-2 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
view buttons in the view bar, 2-4
views, 2-4
buttons, creating new items with, 2-8
C
Call Center Agent license requirement, 3-2
call center agents
routing calls to
, 9-2
call forwarding
to a mobile phone
, 6-27
to another extension,??–6-26
turning off, 6-27
turning on, 6-25
with voice mail, 6-27
call forwarding, follow me, 6-27
call handling
ACD
, 5-5
fax routing, setting up, 5-7
inbound calls
on a trunk
, 5-5
routing, 5-4
multiple users at one station, 6-13
outbound calls
managing
, 8-1
on a trunk, 5-5
restricting, 8-26
routing, 5-4
Call Log
archiving
, 4-8, 4-9
setting Strata CS to log internal calls, 4-8
Call Log view, 2-4
call routing
about
, 9-2
flowchart
for Administrator
, 9-3
for Client, 9-3
to a single ACD workgroup, 9-2
to a single user, 9-18
to an auto attendant, 9-2
to an IVR Plug-in, 9-2
to groups, 9-2
trunk directly to a user, 9-2
using DID, 9-2
call screening, setting up, 6-24
calls
entering account codes
, 10-7
CAS, adding a digital span, 5-17
Center Agent license requirement, Call, 3-2
Centrex/PBX Extension dialing service
adding
, 8-12
Centrex/PBX transfer, 6-27
changing
default Server
, 2-3
station ID, 2-3
CLASS, 6-28
Client license requirement, 3-2
codecs
for Internet transmissions
, 5-22, 8-21
specifying for an Internet dialing service, 8-21
codes for a call, entering account, 10-7
codes, minimum/maximum length for account, 10-3
columns
showing or hiding in a view
, 2-9
columns, in Administrator views, 2-9
commands
shortcut menu
, 2-6
using in views, 2-6
using toolbar, 2-6
confirmation menu, voice mail, 4-18
converting audio recordings to new file format, 2-10
CS 2.1, Upgrading from Strata, 1-7
CSV files, for system prompts, 12-3, 12-4
D
Default Auto Attendant, 9-5
defaults
0 for extension of Operator user
, 8-9
access codes
viewing in the Administrator
, 8-9