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CHAPTER 10. USING ACCOUNT CODES 10-7
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Note: Account codes that are identical except for wild card characters conflict
with each other. For example, 1234 conflicts with 1234?, 1234??, or 1234%. In the
case of conflicting entries, only the first entry is used to verify account codes.
Using a verbal account code prompt
By default, the account code prompt is a single beep. You must explain to your
users that they must enter an account code when they hear the beep. Strata CS
provides an alternate account code sound file, with a verbal prompt that says,
“Please enter an account code.”
To use the verbal account code prompt instead of the beep
1. Find the file
AccountCodePrompt.vox
in the user directory. This file
contains the beep. By default the path is:
C:\Program Files\StrataCS Server\Vfiles\User\AccountCodePrompt.vox
2. Rename the file, for example, to
AccountCodePrompt.vox.old
.
Users now hear the verbal prompt instead of the beep when they are prompted to
enter an account code.
Note:
By renaming the beep file, Strata CS automatically uses another
AccountCodePrompt.vox file, which is found in your language directory and which
contains the verbal prompt. The default path for the English language verbal
prompt file is:
C:\Program Files\StrataCS Server\Vfiles\EN00\AccountCodePrompt.vox.
How users enter account codes__________________________
Users can enter an account code for a call in the following ways, depending on
when they enter the code:
n When prompted by the system while placing an outbound call. Only
users with an account code mode of “Forced” encounter this prompt.
Exactly where the prompt occurs in the dialing sequence depends on
whether you checked
Collect account code before dialing number (see
“Setting general account code options” on page 10-3).
12?% %12
12?????% 12%?
Valid Invalid