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CHAPTER 1. OVERVIEW OF UPGRADING AND CONFIGURING STRATA CS 1-7
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Before you begin ______________________________________
Before you begin to upgrade Strata CS or configure it for the first time, first
complete the following tasks as described in Strata CS Installation &
Maintenance Manual:
n Install the Dialogic hardware and drivers in the Strata CS server computer.
n Physically connect your trunks and stations.
n Install the Strata CS server and Strata CS Administrator.
This chapter outlines the tasks you must perform after installation. Detailed
instructions for each step are in subsequent chapters.
Changes in Strata CS from version 2.1 to 3.0 or later _________
The following administrative tasks have changed in this version of Strata CS:
n Licensing has changed. See “About Strata CS licenses” on page 3-2.
n Outbound calls are now made via dialing services that you create and
configure in the Administrator. See “About dialing services” on page 8-2.
n Dialing services provide a way to restrict the numbers that can be dialed by
all users. You can also define exceptions to further restrict or permit user
dialing. See “Permissions tab” on page 8-26.
n Location settings and dialing rules are now part of dialing services, and must
be defined separately for each service. See “Location Settings tab” on
page 8-20.
n Business hours and holidays are now defined centrally. This lets both users
and administrators set up features that change automatically according to
schedules. If you previously had auto attendants that included business
and holiday hours, those hours must be redefined in system settings. See
“Business Hours” on page 4-5.
n Based on the business hours you defined, auto attendants can now include
scheduled greetings or transfers (to other auto attendants or IVR
Plug-ins). See “Scheduling transfers and greetings” on page 9-14.
n Robbed Bit T1 signalling is now defined using the Robbed Bit T1
Experimenter instead of the Administrator. See Installing Strata CS for
more information.
n Fax routing is now set up at the trunk level. Several other trunk properties
have moved to dialing services. See “Setting up fax routing” on page 5-7.
n An ACD workgroup user can be configured so that only supervisors can put
an ACD workgroup in Do Not Disturb. See the Strata CS Call Center
Administrator Guide for details.