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CHAPTER 6. MANAGING USERS AND STATIONS 6-5
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Even if the Operator extension has no station associated with it, voice messages
left by callers are saved in the Operator user’s mailbox.
If you do not want this to happen, edit the Operator user’s Standard routing list so
that its only action transfers calls to another extension. For instructions on editing
routing lists, see Strata CS Client User Guide.
Understanding personal Operators
The Strata CS system has one Operator user, but each user can specify a personal
Operator. A user’s personal Operator is the extension to which callers are
transferred if the caller presses
0 from within the user’s voice mailbox or routing
list. By default, a user’s personal Operator is the Operator user, but users can
specify any extension as their personal Operators. See “Creating a password” on
page 6-14.
How callers are transferred to Operators
The following table shows to which Operator callers are transferred, depending
on their location when they press
0.
Note:
If a user does not set up a personal operator, callers are transferred to the
Operator user in all cases.
Changing the Operator’s extension from 0
You can change the Operator’s extension to a number other than the default of 0
(for example, in order to use 0 as a dialing service access code). However, even
when the Operator’s extension is something other than 0, callers must press 0
from within the system to transfer to the Operator. For example, if a caller reaches
a user’s voice mail, and wants to transfer to the Operator instead of leaving a voice
message, the caller dials 0, even if the Operator’s extension is 111.
Setting up workgroups for the Operator
To make the Operator’s job easier, you can set up a separate workgroup for each
department in your system. The Operator’s Call Monitor will then display a tab
for each department, and the Operator will be able to see a list of people in a
Caller presses 0 within Caller is transferred to
Auto attendant Operator user
Dial by name directory Operator user
User’s voice mailbox Personal Operator
User’s routing list Personal Operator
On hold Personal Operator