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CHAPTER 11. MONITORING & BACKING UP 11-23
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
you create a single problem report package. See “Reporting distributed
problems” on page 11-24.
Examples of distributed problems include:
n Problems with specific calls in the Client or Administrator Call
Monitor.
n Problems with specific voice messages in a Client voice messages
folder.
n Call-handling problems that involve the Client or Administrator Call
Monitor (calls cannot be conferenced, for example).
n User cannot make outbound calls from the Client.
Reporting a problem with a specific call or voice message
When you need to report a problem with a specific call or voice message, locate
the problem call (or the call that left the problem message) in the Call Log and
before you begin to create the problem report package. You will need to paste the
call record into the appropriate Wizard window.
Reporting Strata CS Server problems
If you experience a problem with the Strata CS Server, run the Problem Report
Wizard on the Server. The Wizard automatically collects the required information
from the Server, including the appropriate Server logs.
Server log files are critical to successfully identifying and solving many
problems. Because these files can be large, by default the Wizard collects Strata
CS Server log information only for the period of time during which the problem
occurred.
Important:
You can choose to include all the available Server log information
when you run the Problem Report Wizard. Be aware that doing this can result in a
very large problem report package. A large package can make it more difficult for
your technical support representative to identify the problem. Therefore, use this
option (described in the following procedure) on a case-by-case basis and only if
you need to capture as much history information as possible before the log files are
overwritten. Be sure to delete the problem report package from your system as
soon as you send it to your technical support representative to regain disk space.
To report a Strata CS Server problem
1. On the Strata CS Server, choose
Start > Programs > Toshiba Strata CS
Server > Strata CS Problem Report Wizard
. The Problem Report
Wizard opens.
2. Answer the questions presented in each Wizard window.
To include all the available Server log information in the problem report