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GLOSS-19
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Outbound Call Any call made from Strata CS to an external number.
See also: inbound call (p. G-14)
Outbound Trunk A trunk on which a user can make outbound calls.
See also: inbound trunk (p. G-14), outbound call (p. G-19)
Overflow agents Backup call center agents that receive calls only if all primary
agents are unavailable.
Overflow skill Special skill used to distinguish overflow agents from primary agents
in a call center.
Pager Notification The process that pages users whenever they receive new or
urgent voice messages.
Parking a Call Also called: call park
A feature similar to putting a call on hold. When a call is parked, the system returns the
number on which the call is parked. After a call is parked, the call can be picked up from
any phone by dialing the feature code followed by the number.
Party Line Telephone line shared by several subscribers.
PC PBX Also called: unPBX
A PBX that runs on a PC.
See also: private branch exchange (PBX) (p. G-20)
Permissions Series of settings applied to users that control their access to individual
Strata CS features. Agents in a call center queue also have permissions that control their
access to call center features.
See Also: call center (p. G-4), roles (p. G-22)
Personal Contact A contact that appears only in a Strata CS user’s own Client, and
no one else’s.
See also: global contact (p. G-13)
Personal Information Number Also called: contact PIN, PIN
A number that a Strata CS user can assign to a contact. The PIN can uniquely identify a
contact’s calls. When the contact dials the user's extension + PIN, Strata CS identifies the
contact by matching the PIN to the contact.
Personal status Strata CS feature that enables users to indicate their location and
availability to other users, and handle incoming calls accordingly.
Plain Old Telephone Service Also called: POTS
The basic telephone service that allows a person to place and take calls.