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GLOSS-6 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Call Routing Also called: routing a call
The process of sending a call to a succession of destinations (extensions or external
numbers), or several destinations simultaneously. Also describes a variety of methods for
directing a call within an organization, for example, using an auto attendant, DID, or ACD
workgroup.
See also: auto attendant (p. G-3), automatic call distribution (ACD) (p. G-3), direct
inward dial (DID) (p. G-11)
Call Rules A Strata CS feature that allows users to automatically handle calls from
specific callers using a unique routing list and greeting. For example, users can create a call
rule for their spouses so that when the spouses call, they are routed first to a cell phone
number, then their home number, and finally to a unique voice mail greeting tailored
specifically for them.
See also: routing list (p. G-22)
Call Waiting A feature that alerts a user who is already on a call that another call is
arriving. If call waiting is not enabled, incoming calls are automatically sent to voice mail.
Caller ID An optional service provided by Regional Bell Operating Companies
(RBOC’s) on analog lines that identifies a caller by providing the originating phone number
and (if enabled) the caller’s name.
See also: automatic number identification (ANI) (p. G-3), caller ID on call waiting (p.
G-6), dialed number identification service (DNIS) (p. G-9), direct inward dial (DID) (p.
G-11), Regional Bell Operating Company (RBOC) (p. G-21)
Caller ID on Call Waiting A feature available on some phones that provides
identification of incoming callers when the recipient is already on a call.
See also: call waiting (p. G-6), caller ID (p. G-6)
Carrier Any company such as a RBOC, long-distance phone company, or CLEC that
provides telecommunications circuits and services such as analog lines, T1 lines, local or
long-distance service and caller ID, ANI, or DID/DNIS services.
See also: automatic number identification (ANI) (p. G-3), caller ID (p. G-6), common
carrier (p. G-8), Competitive Local Exchange Carrier (CLEC) (p. G-8), dialed number
identification service (DNIS) (p. G-9), direct inward dial (DID) (p. G-11), private carrier
(p. G-20), Regional Bell Operating Company (RBOC) (p. G-21), T-1 (p. G-24)
Central Office (CO) Also called: CO
A telephone company facility where subscribers' phone lines are connected to switching
equipment.
Centrex A phone company service that provides PBX functionality such as extensions,
conferencing, call forwarding and transferring.
See also: call forwarding (p. G-5), conference call (p. G-8), private branch exchange
(PBX) (p. G-20), transfer (p. G-25)