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GLOSS-25
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Telephony Application Programming Interface Also called: TAPI
The Microsoft API for computer-telephone integration. TAPI presents a common API for
applications that is hardware- and telephone network-independent. Part of TAPI is the
service provider interface (SPI), the component that all hardware vendors must implement
to be TAPI-compliant.
See also: application programming interface (API) (p. G-3)
Telephony Hardware Any voice-processing hardware, such as voice and fax
modems, voice boards, or digital signal processor (DSP) boards. Telephony hardware that
connects to the PSTN or local stations and can detect call progress signals, generate and
play tones, play and record voice files, and so forth.
See also: Business Communications Platform (BCP) (p. G-4), call progress (p. G-5), dig-
ital signal processor (DSP) (p. G-10), Modular Station Interface (MSI) (p. G-17), public
switched telephone network (PSTN) (p. G-20)
Strata CS Call Center Reporter Strata CS component that produces Microsoft
Excel reports on call center and ACD workgroup activity. For more information, see Strata
CS Installation & Maintenance Manual.
Strata CS Server The computer on which the Strata CS Server software and
database reside.
See also: Server (p. G-22)
Terminal Server A software application that enables a system administrator to
monitor, troubleshoot, and control a remote computer system without being on-site.
Tip and Ring An electrical circuit that carries a voice or data signal, derived from the
tip wire and ring wire of the old-fashioned switchboard operator’s plug.
Toll Bypass Avoiding the long-distance carrier network (and associated tolls) when
connecting to another subscriber outside of the local area, by means of the Internet, a
private network, tie lines, and so forth.
Top-Down Call Distribution Method of distributing calls to the best agents in a
queue or an ACD workgroup, by sending each call to the first agent on the list. If that agent
is busy, the call goes to the next agent, and so on.
See also: ACD agent (p. G-1), ACD workgroup (p. G-1), round robin call distribution (p.
G-22), simultaneous call distribution (p. G-23)
Touch-Tone Digit A DTMF tone generated by pressing a button on a touch-tone
phone.
See also: Dual Tone Multi-Frequency (DTMF) (p. G-11)
Transfer To redirect a caller to another extension or external number on a PBX or other
switch.