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CHAPTER 12. SYSTEM PROMPTS 12-5
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Recording system prompts______________________________
You may want to record over system prompts for some of the following reasons:
n You want your custom prompts and system prompts to be recorded with
the same voice.
n You want to change the message text of a prompt, for example, the
Welcome message.
n You have access to voice talent that you prefer over the existing Strata CS
voices.
n You have localized the telephone commands for a language not provided
with Strata CS (see “Localizing the telephone commands” on page 12-12)
and want to record all the prompts in that language as well.
Recording options
You can record in the one of the following ways:
n Record the system prompts professionally using a voice vendor
experienced in telephony recordings.
n Record over the system prompts yourself using the Strata CS
Administrator, your telephone, and a VAP tool.
About the sentence file
The sentence file is a text file that contains all the voice prompts and the sentences
they form. The American English sentence file is located in:
C:\Program Files\Strata CS Server\TVLEN00.INI
Note: “EN00” identifies American English files. Strata CS includes two other sets
of system prompts. EN10 identifies British English files. ES00 identifies Latin
American Spanish files.
About the .VAP and .VOX files
Strata CS prompts are contained in:
n The .VAP file, an indexed file containing individual .VOX recordings of
variable information. Variable information, for example, numbers and
dates, is used to build more complex prompts.
n .VOX files. There is a separate .VOX file for each sentence and phrase in
the Strata CS TUI.
The .VAP and .VOX files are used together to produce the complete prompts that
callers and users hear. For example, in the sentence prompt, “You have three new
messages, and twelve saved messages”, the words “three” and “twelve” come
from the .VAP file.